Indosoft call center software Q-Suite is designed for enterprise contact centers using or migrating to Asterisk PBX. It has an extremely powerful Script Builder for use with both Inbound and Outbound campaigns. For Inbound, the scripts can be associated to pop-up at Queue level and for outbound the scripts can be associated with Lists. One or more lists will form the lead base for outbound. The Script Builder is a WYSIWYG tool with powerful tools that allows contact center administrators to build a multi-page script incorporating texts, variables, URLs and other neat features.
The Script Builder has tools to add custom variable including LOV and Parent-Child LOV as well as ability to start and stop selective voice recording based on triggers. It allows for initiating TPV (Third Party Verification) calls for completion of sale. You can build neat applications like a trouble ticket system or blend a campaign which does outbound dialing but expects inbound calls on the same campaign. You can build a multi-page script with the ability to branch to another page based on the script. Incorporating other web based CRM or sites into the script is as simple as a click of a button. With the ability to insert parameters into command line for URL, you can open and display the relevant information from any web based application. This Script Builder makes Indosoft call center software Q-Suite an extremely powerful enterprise grade contact center software solution.