Indosoft has been in the business of selling CTI (Computer Telephony Integration) and call center software for 9 years. I have been handling all sales related inquiries and technical demos. for most of the period. I was astonished when one of my inquiries (and future client made this comment) “Yeah, everybody uses Asterisk for call centers, now”. He runs a Microsoft shop and is extremely technically savvy and when he started the conversation, I was expecting him to give me a third degree once he realized that the Indosoft call center software Q-Suite runs on top of Asterisk PBX.
Asterisk is a phenomenon like Linux and it came at the right time to revolutionize telephony. Back in late 2002 when we were using Pika for CTI, Asterisk for a great temptation. There was some apprehension about VoIP and QOS. SIP was evolving but Jim Dixon’s Zapata TDM board and the Digium hardware compensated adequately to make Asterisk usable. We took the tentative steps in 2003 and started porting our call center software suite to Asterisk. It has been an unrelenting march for Indosoft and its migration to Asterisk platform. Today we have matured our call center software suite for Asterisk with a full feature enterprise grade contact center software. It has been an amazing evolution.
Our multi-tenant call center software (Q-suite) development along with the prolific evolution of Asterisk and Linux has moved us very close to a the goal of having “contact center software in a box”. With VoIP starting to dominate the telecom termination market, this will dramatically reduce the cost of setting up an enterprise grade contact center with ACD and skills based routing using the inbound call center software.